We offer an unrivalled range of touch point services that are designed to automate transactions and migrate frontline activities into digital channels, resulting in higher efficiency and elevating the customer behavior.
Our Integrated Customer Service platform expands your customer great supporting functionality during and after their purchase. Our Customer Service platform is extendable for any vertical business domain with multiple touchpoint capabilities; web, mobility, kiosks and interaction communication helping you differentiate from the competitors and improving overall customer experience.
Support & Service Management
Customer Support & Service management including set of processes and functions aligned with standard and open frameworks for managing service contract, service levels and measures, configuration and knowledge databases, operation incidents and problems, corrective and preventive maintenance, proactive field support, and more.
Case and incident management involves ticketing, tracking, troubleshooting till resolving. Cases and incidents are seamlessly integrated with service omni-channel for better customer experience and resolution performance.
Our objective to offer a complete omni-channel middleware for customer's touchpoints including mobility, web, kiosk, messaging, and email interfaces. Omni-channel simplifies the integrations and streamlines customer interactions.
Furthermore, omni-channel middle can seamlessly be integrated with third parties and social media in bi-direction manner.
Our adopted product for self-services kiosk is one of the leaders in its industry. The kiosk design handle complex requirements including biometric devices, debit card issuance, cash and cheque automation systems and precision driven dispensing mechanisms.
Thereby, it's truly fulfilling the promise of 24×7 reliable services.